Communication Concepts International, Inc. offers several communication training programs designed to fit a variety of needs. Program summaries follow:

EFFECTIVE COMMUNICATIONS PROGRAM
      ** our most popular program **

1 1/2 DAY EFFECTIVE COMMUNICATIONS PROGRAM
Conducted at CCII's facility on a regular
Open-Enrollment basis
**See Sample Agenda**

• This program will consist of front-line managers, mid-to-upper level managers, potential/recently promoted individuals, & executives from various industries, organizations & professions
   
• Workshops are conducted at CCII's Minneapolis, MN studio
   
• Seating is limited to a maximum of 6 participants per session which allows greater individual attention from, & interaction with, The Trainer
   
• Expert videotape feedback & analysis. We will identify your strengths & also address specific issues, challenges, & concerns. We then work together to enhance each participant's overall communication style
   
• Optional, upon request: Telephone call by the Trainer to speak with the participant prior to the program to discuss & address specific issues & goals; determine objectives
   
• Optional, upon request: Telephone call by the Trainer to speak with the participant's manager prior to (&/or after) the program to discuss specific goals, issues, concerns, & areas he/she feels the Trainer should be aware of & the individual should focus on
   
• Pre-work informational packet sent to every participant & manager upon registration which will provide additional insight to assist Trainer in dealing with each person's goals & objectives
   
• Understanding personal communication styles; learning the importance of nonverbal communications: Posture, gestures, eye contact, body language, facial animation; maximizing the the power of your voice; enhancing your overall image & style
   
• Controlling tension, anxiety & stress in your personal life & in the workplace
   
• Organizing & delivering messages using our unique system, The Focal Point Factor®
   
• Implementing The Focal Point Factor® into business presentations as well as everyday communication in both formal & informal settings & meetings
   
• Handling challenging questions, difficult situations, last minute changes, & interruptions. By learning to "think on your feet" you will become more focused, credible & relaxed
   
• Ongoing assistance & support after the program at no additional charge. This includes telephone calls, emails & faxes to CCII
   
• THE EFFECTIVE COMMUNICATIONS PROGRAM ALSO INCLUDES: THE FOCAL POINT FACTOR® CD ROM ALONG WITH NUMEROUS, RELEVANT ARTICLES OF INFORMATION REGARDING OVERALL COMMUNICATION ENHANCEMENT, THE ART OF SELF-PROMOTION, INTERVIEWING TIPS, & THE BOOK: "BUFF & POLISH: A PRACTICAL GUIDE TO ENHANCE YOUR PROFESSIONAL IMAGE AND COMMUNICATION STYLE" WRITTEN BY KATHRYN J. VOLIN, PRESIDENT OF CCII

1 1/2 DAY IN-HOUSE
EFFECTIVE COMMUNICATIONS PROGRAM
Held at a location of client's choice
**See Sample Agenda**

• This program will consist of individuals from the same company (in-house)
   
• This program can be conducted in our Minneapolis studio, on-site, or at any location chosen by client
   
• Seating is limited to a maximum of 6 participants per session when held at CCII's facility & a maximum of 8 participants per session when held at a location of client's choice
   
• Expert videotape feedback & analysis. We will identify your strengths & also address specific issues, challenges, & concerns. We then work together to enhance each participant's overall communication style
   
• Optional, upon request: Telephone call by the Trainer to speak with the participant prior to the program to discuss & address specific issues & goals; determine objectives
   
• Optional, upon request: Telephone call by the Trainer to speak with the participant's manager prior to (&/or after) the program to discuss specific goals, issues, concerns, & areas he/she feels the Trainer should be aware of & the individual should focus on
   
• Pre-work informational packet sent to every participant & manager upon registration which will provide additional insight to assist Trainer in dealing with each person's goals & objectives
   
• Understanding personal communication styles; learning the importance of nonverbal communications: Posture, gestures, eye contact, body language, facial animation; maximizing the power of your voice; enhancing your overall image & style
   
• Controlling tension, anxiety & stress in your personal life & in the workplace
   
• Organizing & delivering messages using our unique system, The Focal Point Factor®
   
• Implementing The Focal Point Factor® into business presentations as well as everyday communication in both formal & informal settings & meetings
   
• Handling challenging questions, difficult situations, last minute changes, & interruptions. By learning to "think on your feet" you will become more focused, credible & relaxed
   
• Ongoing assistance & support after the program at no additional charge. This includes: telephone calls, emails & faxes to CCII
   
• THE EFFECTIVE COMMUNICATIONS PROGRAM ALSO INCLUDES: THE FOCAL POINT FACTOR® CD ROM ALONG WITH NUMEROUS, RELEVANT ARTICLES OF INFORMATION REGARDING OVERALL COMMUNICATION ENHANCEMENT, THE ART OF SELF-PROMOTION, INTERVIEWING TIPS, & THE BOOK: "BUFF & POLISH: A PRACTICAL GUIDE TO ENHANCE YOUR PROFESSIONAL IMAGE AND COMMUNICATION STYLE" WRITTEN BY KATHRYN J. VOLIN, PRESIDENT OF CCII

ALL EFFECTIVE COMMUNICATIONS PROGRAMS INCLUDE:

• Expert videotape feedback & analysis which helps identify strengths, problem areas, specific issues & challenges. We then work together to enhance each participant’s overall communication style
• Optional, upon request: Trainer/participant in-person assessment prior to program to discuss & address specific issues & goals -- determine objectives
• Pre-work informational packet sent to every participant & manager upon registration which will provide additional insight to assist Trainer in dealing with each person’s goals & objectives
• Optional: Telephone call by the Trainer with participant’s manager prior to (and/or after) program to discuss individual in greater detail
• Ongoing assistance and support after the program at no additional charge. This includes: telephone calls, emails & faxes to CCII

CALL 952-851-9697 FOR MORE INFORMATION

CUSTOMIZED EXECUTIVE COACHING PROGRAM

• The Customized Executive Coaching Program is an in-depth, one-to-one coaching program concentrating on specific issues, goals, & objectives most critical to each client 
   
• Initial assessment with client prior to first session, via telephone or at CCII, at no additional charge (approximately 30 minutes)
   
• Flexible times & schedules to prepare you for a particular event or presentation
   
• Coaching is conducted in the privacy of CCII's Minneapolis, MN studio or at a location of client's choice
   
• Receive expert assistance when facing crucial communication/media situations
   
• Understand & enhance your overall communication style & image; address wardrobe concerns; "Buff & Polish" your professional appearance; increase believability
   
• Maximize your voice, body language, & platform skills
   
• Prepare for important presentations & meetings using our system, The Focal Point Factor®; reduce preparation time; simplify your message; become a dynamic, confident, relaxed speaker
   
• Plan effective strategies to meet your objectives and strengthen your ability to make a greater impact with your listeners using our system, The Focal Point Factor®
   
• Ensure that all of your verbal & visual communication delivers consistent messages & produces positive results using our unique system, The Focal Point Factor®
   
• Includes extensive & professional videotape feedback & analysis
   
• This program is strongly recommended for company leaders, high-level executives, potential & promoted managers, business owners, entrepreneurs, & self-employed individuals

LISTENING TECHNIQUES

One-half day or one full day (depending upon number of participants)

• Learning the three skill clusters
• Hands on exercises, role playing
• Evaluating the message - filtering content
• Realizing the cost of poor listening

PEAK PERFORMANCE THROUGH TIME MANAGEMENT

One-half or one full day (depending upon number of participants)

• Gain a minimum of 2 more productive hours each day or 3 extra months a year
• Have more energy, less stress, higher self-esteem and greater confidence
• Accomplish your most important goals in life in the shortest time possible
• Overcome procrastination forever; earn a minimum of 25% more per year!

IMAGE/PERCEPTIONS/ BUSINESS ETIQUETTE

One-half day or one full day (depending upon number of participants)

• First impressions mean more than you think
• Corporate cultures/changing attitudes in the workplace
• How your appearance, gestures, tone of voice, handshake, eye contact & body language impact your message. How do you perceive yourself & how do others perceive you?
• Promotability/marketability

TELEPHONE SKILLS/VOICE MAIL TECHNIQUES

One-half day or one full day (depending upon number of participants)

• First Impressions: You are your company -- you have 7 seconds to set the tone
• Customer service vs. customer satisfaction; creating loyal customers
• Listening: Sometimes a difficult challenge
• Keeping your feet on the floor (& out of your mouth)
• Turning the upset customer into your greatest ally
• Learn the importance of updating your voice mail

OUTPLACEMENT/INTERVIEWING TECHNIQUES

Hourly sessions or up to one full day

• Surviving a company downsizing
• Resume writing; updating
• Interviewing for a promotion
• One-on-one role playing
• Videotape feedback & analysis

FOCAL POINT SELLING SYSTEM®

Sessions are held during the evening and/or on Saturdays, once per month, over a six month period

• Eliminate lost selling time by not taking salesperson out of the field
• Immediate & sustained return on investment; new approach to developing selling techniques
• Initial session: One eight hour day/Saturday or two - four hour weekday evening segments
• Next five months: Four hours/Saturdays or weekday evenings
• Organizing the sales process; Customer contact
• Questioning...a new approach; The Match Game
• Points of difference: Objections; Final close negotiations/persuasion
• Customer service; After the sale is complete -- in for the long-haul
• Customized workshops designed to meet your organization's specific needs
• Ongoing videotape feedback and analysis

NOTE: For all customized programs, Communication Concepts International, Inc. will discuss specific criteria, goals & objectives with client to achieve maximum results

Programs are subject to Trainer availability & can be conducted in our Minneapolis, Minnesota studio, on-site, or at any location chosen by client: locally, nationally, or internationally

Cost is on a per person/group basis

Call us at 952-851-9697 to discuss your organization's specific needs