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Effective Communications
The Magic Five
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  1. Communication Components

      A. What does the customer really buy?
      B. Body, Tone and Words…getting it right.
     

  2. Assertive Customer Service

      A. Creating the "WOW" machine.
      B. Going beyond the daily grind.
     

  3. Professionalism

      A. Your professional look
      B. Your professional knowledge
     

  4. Attention to detail

      A. The search for quality
      B. "NO DAH" processing
     

  5. From Mad to Glad problem solving

      A. Problems are true opportunities
      B. The E.M.T. System

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Buff and Polish

Communication Concepts International, Inc. is proud to announce the availability of Buff and Polish: A Practical Guide to Enhance Your Professional Image and Communication Kathryn J. Volin, PresidentStyle by Kathryn J. Volin, President of CCII.



Now available in paperback and E-Book. Click here for more information and to order your copy today!

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