Monday, August 20, 2001

Kathryn J. Volin, President
Communications Concepts International, Inc.
2626 East 82nd Street
Suite 228 The Atrium
Minneapolis, MN 55425

Dear Kathryn,

Thank you for the outstanding training I received in your class last week. Your class combined valuable information with a fun and easy to learn atmosphere. It was pain free; well, practically pain free. Thanks for destroying my video taped performances.

(Pause, breath)

I have already incorporated much of the training and I am actually looking forward to giving an upcoming presentation.

(Pause, breath)

Again, thanks,

Wayne Thurston
Distribution Security Coordinator
T579 Northeast Regional DC