Ms. Kathryn Volin
Communication Concepts
2626 East 82nd Street, The Atrium
Minneapolis, MN 55425

Dear Kathryn:

It was a pleasure meeting you last week and attending your program.

Thank you for the feedback, the valuable communication tools and, most of all, for putting things in more of a positive perspective for me. The knowledge and insight I gained from your program will benefit me in the future in several ways:

• When I communicate (oral or written) with others in business and on a personal level;
• When I deliver speeches;
• When I require a "reality" check, in order not to fall back into old habits.

Again, thank you for sharing your wealth of knowledge, for your unique ability to instill confidence in others, and for keeping it simple along the way.

Best wishes and continued success.

Sincerely,

Teresa L. Hairston
Regional Human Resources Manager

Cc: Norm Meadows