February 28, 2001

Kathryn J. Volin
President
Communication Concepts International, INC.
2626 East 82nd Street
Suite 228 The Atrium
Minneapolis, MN 55425

Dear Kathryn:

I wish to thank you for the time spent on improving my communication skills. I found the class and the information in the ring binder to be particularly helpful. Until last week, I did not realize the importance of the personal package that supports the message. From your class, I now understand the factors, which enhance first impressions and are so important in today's competitive environment.

I am planning to use the Focal Point system in both formal and informal meetings. All communication needs to be clear and concise with a point. Thinking and using the factor concept will also greatly contribute to my ability to maintain focus.

Thank you very much and good luck with your enterprising business.

Sincerely,

Scott A. Rickhoff
Corporate Category Manager
SUPERVALU, Inc