February 29, 2000

Ms. Kathryn Volin
Communication Concepts International, Inc.
2626 East 82nd Street
Suite 228, The Atrium
Minneapolis, MN 55425

Dear Kathryn:

Thank you for the wonderful training session. It was a very helpful developmental opportunity. Your personal attention and insightful comments were an indication of the passion you have for helping people to improve.

Thank you for sharing your insights and making us all more passionate about our communication and presentation style.

Thanks again!

Sincerely,

Mary C. Long
Customer Supply Chain Manager

MCL/aed/MCL-00008.doc