Ms. Kathryn J. Volin
President
Communication Concepts International, Inc.
7900 International Drive
Suite 1090 International Plaza
Minneapolis, MN 55425

Dear Kathryn:

I recently had the opportunity to participate in a two-day seminar which you conducted on giving effective presentations. I want you to know that as a professional communicator, I found the program to be invaluable. Since the program, I have successfully applied the strategies you suggested to both written and verbal communications. It works!

I was extremely impressed by you. Your communication style was absolutely top-notch. Through your own flawless style, you were able to take a group of average communicators and turn them into extremely effective presenters. I have strongly recommended you and CCII to colleagues.

Thank you again for the opportunity to participate in the seminar. The communication strategies I learned will positively influence all of my future communications.

Sincerely,

Ann Branchinski
Director of Marketing

AJB/lp