February 17, 1998

Kathryn Volin
Communication Concepts International, Inc.
7900 International Plaza
Suite 1090 International Plaza
Minneapolis, MN 55425

Dear Kathryn:

On behalf of Norstan, and the Leadership Development Program in particular, thank you for taking the time to make your presentation to the group on February 9 and 10. The improved communication format and presentation skills was very beneficial. We appreciate your partnership with Norstan.

Again, thanks for your willingness to be involved and to contribute to the development of Norstan's future leaders.

Sincerely,

Jennifer Menke
Organizational Effectiveness