Kathryn Volin
Communication Concepts International, Inc.
7900 International Drive
Suite 1090 International Plaza
Minneapolis, MN 55425

March 17, 1997

Dear Kathryn,

Thank you for the opportunity to participate in your Effective Communications Program. It has made all the difference.

It has been much easier to organize and prepare for communications of all sorts.
Presentations at meetings
Written communications
Hall way conversations on key business issues.

The difference for me has meant improved organization of thought, efficiency of preparation and effectiveness in the actual presentation.

As you know, based on this experience, I've recommended several parts of our own business unit participate in sessions over the next few months. I am certain they will see the same positive results.

All the best and keep up the good work.

Yours truly,

Bob Cummins
Manager of Learning and Development
Printing and Publishing Systems