November 13, 2002

Kathryn J. Volin
President
Communications Concepts International, Inc.
2626 East 82nd Street
Suite 228, The Atrium
Minneapolis, MN 55425

Dear Kathryn:

I wanted to let you know how much I enjoyed and learned from your Effective Communication Program.

The video conferencing was initially uncomfortable, but proved to be extremely beneficial.  The key points of eye contact and breathing will remain with me for future presentations.  Most important is the Focal Point Factor process.  I believe that this process will prove valuable in all forms of communication.

Thank you for your guidance and education!

Sincerely,

Debra Hamer
Director, Technologies Development