EFFECTIVE COMMUNICATIONS PROGRAM
1 1/2 DAY SAMPLE AGENDA

• Understanding Communication Styles; Body Language Signals; Increasing Visibility & Influence
  Identify strengths & weaknesses using CCII defined criteria; immediately enhance image & style
  **Videotape each participant -- trainer provides feedback & analysis
• Managing Tension, Anxiety, & Stress: On-The-Job & In Your Personal life
  Provide mental/physical strategies to overcome symptoms of nervousness; establish rhythm/control/composure
• Organizing Thoughts at a Conceptual Level: The Focal Point Factor®
  Provide a systems approach for organizing & delivering messages; streamline information
• Implementing The Focal Point Factor®
  Introduce participants to mechanics of CCII system, The Focal Point Factor®; bring your ideas to life
• Applying The Focal Point Factor® to Business & Job Related Presentations
  Familiarize participants with the use & benefits of CCII system while working with schematics & workbooks provided; reduce preparation time; meet audience needs; personalize information; get & hold people’s interest
  **Videotape each participant -- trainer provides feedback & analysis
• Implementing Factors®
  Understand how eliminating numbers & replacing with Factors® adds freedom, flexibility, & focus to all types of speaking/delivery; create a more dynamic delivery style; involve your audience; anticipate listeners’ needs
• Handling Details in General
  Learn how to easily organize complex information while providing an immediate positive impact to audience/listeners; increase self-confidence; look & sound like a pro; motivate people to act on what you say
• Handling Details in Business Presentations
  Realize immediate effectiveness of CCII techniques by eliminating rambling, going off on tangents; become more clear & concise when delivering information; stand out within your organization
  **Videotape each participant -- trainer provides feedback & analysis
• Mastering Eye Contact
  Highlight importance & power of strong eye contact in business/personal situations
  **Videotape each participant -- trainer provides feedback & analysis
• Implementing Visual Aids Effectively
  Discuss & identify importance of visual aids; maximize the impact of your presentation
• Image, Perceptions & Business Etiquette
  Discuss & identify importance of numerous relevant areas; provide insight into a variety of issues
• Listening Techniques
  Address key elements of the listening process: Attending, following, reflecting skills
• Handling Challenging Questions/Thinking on Your Feet: Field Questions Confidently
  Provide guidelines & techniques for handling tough questions, difficult situations, hostile audiences
  **Videotape each participant -- trainer provides feedback & analysis

The Effective Communications Program also includes: The Focal Point Factor® computer diskette & THE BOOK: "BUFF & POLISH: A PRACTICAL GUIDE TO ENHANCE YOUR PROFESSIONAL IMAGE & COMMUNICATION STYLE" written by CCII President Kathryn J. Volin.